If you are unhappy with your order for any reason, please reach out to us so we can help you at [email protected].
We strive to answer e-mails within 24 hours during regular business hours (major holidays not included). Please use the e-mail you used to place the order, and include your order number and additional information we can use to assist you.
Physical Products are created by and shipped using our drop shipping partner and can take up to 7-10 business days to arrive (though this shipping window is usually much shorter, it is out of our control). Refunds cannot be accepted for items that have been damaged during the shipping process.
Refunds will no longer be considered 4 weeks after your purchase date.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our partner’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our partner’s facility and you will be liable for the cost of a reshipment (if and as applicable).
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
At this time, we ship products to the contiguous U.S. and Canada.